Shipping policy

Shipping Policy

United Kingdom Delivery

Real Deal UK currently delivers to addresses within the United Kingdom.

Available delivery options, delivery charges and estimated delivery times will be displayed on the relevant product page and/or at checkout before you complete your purchase.

Delivery Charges

Delivery charges may vary depending on the product, delivery location and delivery service selected.

The applicable delivery charge will be clearly displayed before you place your order.

From time to time, we may offer free delivery on selected products, orders or promotions.

Estimated Delivery Times

Estimated delivery times will be shown where applicable on the product page or during checkout.

Delivery estimates begin from the time your order is accepted and processed.

Some products are dispatched directly by our approved suppliers or fulfilment partners. As a result, delivery times may vary between products.

Unless we have agreed a different delivery period with you, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

Multiple Parcels

If your order contains products supplied from different locations, your order may arrive in more than one parcel and at different times.

You will not be charged additional delivery fees solely because we choose to dispatch your order in separate parcels unless this was clearly disclosed before you placed your order.

Order Processing

After placing an order, you will receive an order confirmation by email.

Where tracking information is available, we will provide it once your order has been dispatched.

Please ensure that your delivery address and contact information are accurate when placing your order.

If you notice an error in your delivery details, contact us as soon as possible at hello@realdealuk.co.uk. We cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.

Delays

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, such as courier disruption, severe weather or other unforeseen events.

Where we become aware of a significant delay, we will take reasonable steps to keep you informed.

Nothing in this policy affects your statutory rights in relation to delayed or failed delivery.

Missing or Damaged Deliveries

If your order has not arrived within the expected delivery period, please contact us at:

hello@realdealuk.co.uk

If a parcel arrives damaged, or an item is missing, incorrect or damaged, please contact us as soon as reasonably possible with your order number and details of the issue.

Photographs may help us investigate damaged deliveries more quickly where appropriate.